Feb 14, 2018
We all know that we need to coach people, not manage them. However, for many of us, we doubt our own ability to coach. There are actually principles of great coaching that you can follow and today’s show is going to break down those principles to help you effectively coach your people.
Dave Baney is a fellow Gazelles Growth Coach and the CEO and Founder of 55 Questions. He is also the author of The 3x5 Coach, which is what we’ll be diving into today! Find out how you can stop managing your people and start coaching them instead.
Dave went to school because he initially wanted to become a Spanish teacher, but quickly decided it was not for him. After graduating, he went to work for Burger King, where he spent 22 years working in both corporate and on the field. He then transferred to McDonald’s, where he spent 8 years with them and even relocated to Italy!
This is where Dave learned that the government’s termination policies in Italy were quite expensive for the company to do. When you cannot simply fire people, you have to find creative ways to influence and inspire them. This is when Dave discovered the difference between managing and coaching people.
After retiring from the industry, Dave started 55 Questions to help coach business owners and executive teams of mid-market businesses. He has worked with over 50 different industries and has been in business for the last nine years.
Besides the army, McDonald’s has been one of the largest training grounds for people in America for everything from how to work, taking responsibility, and the discipline of showing up and doing your job the right way. There are so many amazing life lessons you can learn from a company like McDonald’s or even in the restaurant industry.
How fast can a dog sled team run? Well, the answer is, only as fast as the slowest dog. If you had a dogsled team, you would want to work with the slowest dog to help bring him up to speed with the rest of the team. So, what are you doing to help the slowest members of your team learn and grow? This, in essence, is what the 3x5 method is about.
Truth is, we tend to over-manage our people instead of training them to the point where they can become independent and autonomous. There seems to be a disconnect when it comes to the desires of the team and the desires of management, and because of this, it’s very hard to motivate a team when you can’t align with them.
The 3x5 method is really about having the team member and manager sit down and agree on each other’s expectations and desires. It offers clear lines of communication between these two parties for, what it seems to be, the very first time.
“Everybody should stop managing and start coaching right away.”
“Some businesses can’t just lop off the bottom 10% of their team, so motivating people changes the game.”
“Back ten years ago, one out of 11 people in America, at one point or another, worked at McDonald’s.”
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Scaling Up: How a Few Companies Make It...And Why the Rest Don’t, is the best-selling book by Verne Harnish and the team at Gazelles, on how the fastest growing companies succeed, where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading business coach with Gazelles.
We help leadership teams to get the 4 Decisions around People, Strategy, Execution, and Cash right so that they can Scale Up successfully and beat the odds of business growth success. Our 4 Decisions are all part of the Rockefeller Habits 2.0 (from the original best-selling business book, Mastering the Rockefeller Habits).