Sep 20, 2023

Great customer service is something that we can expect from restaurants and hotels, but rarely do we expect it from hospitals or emergency rooms. Today’s guest is on a mission to change that.

Stowe Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including...

Sep 19, 2023

If you were heading to the moon for the first time, or launching a brand-new product, you wouldn’t plan it in the same way routine events are planned. Achieving a brand new level of performance requires a different level of planning.

Stephen Covey called this beginning with the end in mind. Where do you want to be...

Sep 13, 2023

Search engine optimization can make or break your business presence online, but getting it right isn’t always easy.

Jason Hennessey is an entrepreneur, internationally recognized SEO expert, author, speaker, podcast host, and business coach. Since 2001, Jason has been reverse-engineering the Google algorithm as a...

Sep 12, 2023

You want things and you need things, but Bill knows that there is a much easier way to get what you want than employing trickery, manipulating, or coercing. When you look for ways to hear yes, simply listen for what other people want.

When you listen for and think about what other people want, your proposals will go...

Sep 6, 2023

The United States is losing over 100,000 people and experiencing over half a trillion dollars of economic impact each year due to opioids, including fentanyl. That’s more than a 737 crash per day. This public health and national security issue is a supply-and-demand problem that, unlike previous epidemics, our nation...