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Dec 8, 2021

Miscommunication happens all the time in the workplace. Are you just saying things in a complex way? Are people just interpreting your “clear language” in a strange way? There’s a lot of factors to unpack on why miscommunication happens, and this week’s guest has some insight on how to reduce it.

Debra Roberts, LCSW, is a Conversation Expert and the Creator of the Relationship Protocol. She helps business people navigate the important conversations in their lives by teaching the “how-to” on communicating effectively. Debra is also an award-winning author and has been featured on multiple media platforms, including The New York Times.

Communication shapes our relationships and it influences the quality of our life. Unfortunately, we don’t learn how to communicate effectively at home or school. This is something we have to take conscious part in developing, and it’s not always clear cut on how to do so, especially when it comes to having the tough conversations.

One of the ways you can build a deeper connection with others is through your commitment. You have to have both feet in and be willing to serve beyond your needs or interests. When you make that commitment, people respond well to that and will feel more secure with you.

Take a step back and think about how you can communicate your commitment to your team. If you can give people clear language on how you are committed to helping them, it changes the entire trajectory of your organization. Don’t assume people know what you’re thinking. Show up, use your words, and tell people they matter.


Interview Links:

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Debra on LinkedIn



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Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.


We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).